Privacy Policy
Flowerbox254 (“we”, “us”) respects your privacy. This policy explains what we collect when you browse or order, why, and the choices you have.
What we collect
Contact and delivery details you give us when ordering or enquiring (name, email, phone, recipient address, gift message); order history; and basic analytics about how the site is used.
How we use it
To fulfil and deliver your order, to write your gift message by hand, to respond to enquiries, to prevent fraud, and — only if you opt in — to send occasional news about new collections.
Payments
We never see or store your full card or M-Pesa details. Payment is handled by our payment provider on their secure systems; we receive only confirmation that payment succeeded.
Sharing
We share details only with the partners needed to deliver your order (couriers, payment provider) and where the law requires. We do not sell your data.
Your rights
You may ask us to access, correct or delete your personal data, or to stop marketing to you, at any time. Contact us and we will action it.
Contact
Questions about this policy? Reach us through the Contact page or on WhatsApp.